Warranty Information

HOLLON:

Starting January 2015 Hollon Safe warranties all parts and labor, including all Hollon digital components, on all safes purchased for period of 1 year from date of purchase against manufacture defects. We provide a 2-year warranty on all replacement parts. Extended warranty includes Hollon digital components. Other brand digital components, electronic keypads, will only be warranted for a period of 1 year from date of purchase. Only digital components that are factory installed or installed by a Hollon Safe technician prior to shipment will be covered under this 1 year warranty. Hollon Safe will not warranty any digital component installed on safes that are installed within a floor. This warranty does not cover any damages caused by mishandling, neglect, water, tampering, improper installation, removal and/or re-installation of the safe. Hollon Safe must be notified within a period of seven days of the receipt of any safe damaged during shipping in order to uphold the warranty and/or damage claims. Warranties on damage claims will only be accepted if the customer has properly executed the outlined Damage and Delivery Policy and Procedures. Re-setting of any combination on a Group II dial lock must be performed by a qualified locksmith otherwise the warranty will become void.

SPORTS AFIELD:

At Sports Afield we stand behind our products by providing the most comprehensive warranty in the industry. If a problem does arise, we provide exceptional customer service to resolve all issues. We want our customers to be completely satisfied with the purchase of their Sports Afield safe. We offer a limited life time warranty for damages that arise in issues of construction or fire damage. Please contact us for more information.

 

FORTRESS:

HERITAGE SAFE CO. warrants your new Fortress Security Safe to be free from defects in workmanship and materials for two years from the date of purchase.

HERITAGE SAFE CO. shall only be responsible and liable when the safe is used in compliance with the directions specified with your new Fortress Security Safe.

HERITAGE SAFE CO. will repair or replace, at the sole discretion of Heritage Safe, any Fortress Security Safe breached by forced entry, forced attack, or damaged by fire during the lifetime of the original owner, providing homeowner’s insurance will not cover the claim. This limited lifetime warranty is limited to the safe itself and expressly excludes any loss associated with the contents of the safe.

HERITAGE SAFE CO. shall guarantee the original lock for two years from the date of delivery of your new safe. Unauthorized changes, repairs or replacement of the lock or lock combination will void this warranty.

HERITAGE SAFE CO. warrants the painted surface of the safe to be free from rust for two years from the date of delivery.

HERITAGE SAFE CO. requires that specific guidelines be followed for repair. The safe will be repaired in-home if possible (to include parts and labor); however, if factory repair or replacement is necessary the original purchaser will bear the responsibility of shipping the safe to the factory in Grace, Idaho or to any other designated point defined by Heritage Safe Co. The replacement or repaired safe (at Heritage’s sole discretion) will be shipped freight collect, curbside delivery.

This warranty does not cover misuse, alterations in the product, paint scratches, paint chips, negligence or damages due to accidents. Additionally, this warranty is non-transferable without prior written consent of Heritage Safe Company. Heritage reserves the right to deny a request for transfer of this warranty for any reason.

Fortress Security Safes are built to last a lifetime. Your satisfaction is our reward, however, HERITAGE SAFE CO. reserves the right to receive full evidence of your misfortune, such as a police report, fire report, and/or homeowner’s statement of coverage. This
warrany is not valid outside of the 48 neighboring United States. Warranty card must be on file at the time of claim.

 

MESA:

If you are the original owner of a Mesa Burglary & Fire Gun Safe or Constitution Safe that suffers damage due to theft or fire, Mesa Safe will replace the safe with absolutely no product cost to you. You must provide Mesa Safe with a properly filed police and or fire department report, within 30 days of incident. We will either repair or replace (at our option) with a current Mesa Safe model of comparable value. YOU ARE RESPONSIBLE FOR ANY REMOVAL CHARGES AND FOR ANY SHIPPING CHARGES. Under no circumstances will Mesa Safe be held liable for contents of said Safe(s). This warranty is non-transferable and only applies to the original owner with a proof of purchase from an authorized dealer. For additional assistance, please contact us. Mesa Safe provides world class customer service and stands behind each of our products 100%.

 

SUN WELDING:

We strive to be the most honest safe manufacture in the industry.  We tell you everything about our warranty up front.  All of Sun Welding Safe's have the same lifetime warranty. We offer an extended 10 year or lifetime warranty on a variety of locks (BigRed Mechanical, S&G Mechanical, LaGard Electronic, LaGard Redundant).

Sun Welding's Warranty:
C & H Welding, Inc. warrants the Sun Welding Safe to be free from defects in material and workmanship for the lifetime of the original purchaser from the date of delivery.  Internal parts such as locks are subject to the warranties issued by the manufacturer of these units, see below.  Paint carries a two year warranty from original purchase date.

Sun Welding Co. will repair or replace, at our option, free of charge any Sun Welding safe broken into by forced entry during the warranty period.  The safe must have been locked with the combination lock or digital lock, (not the day key only) and been securely bolted to the floor and/or wall.  The damaged safe must be returned to the factory for evaluation (transportation charges prepaid by returning party) along with a report written by the investigating authorities.  A new safe will be sent to the original owner of the damaged unit freight collect.

Sun Welding Safe Co. will also repair, free of charge, any Sun Welding safe damaged in a forced-entry burglary attempt, providing homeowners insurance will not cover the claim.  The safe must be returned to the factory, by prepaid freight, for evaluation along with a report made by investigating authorities.  The repaired or replacement safe will be returned to the owner freight collect.

 RHINO METALS:

Rhino Metals offers to the original purchaser, a limited lifetime warranty, covering defects in workmanship, material, and damage by unlawful attempted or actual break-in, and fire. This Warranty applies only to safes located in the United States and Canada, purchased at an authorized RHINO METALS™ Safe dealer, and that have been used solely in residential applications. Commercial or industrial use applications carry a one year warranty against defects in workmanship and materials.

In order to receive warranty support under this Warranty, Purchaser must provide Rhino Metals with (1) proof of purchase, (2) a written statement, (3) photographs of the damaged safe and (4) a police or fire department report. Rhino Metals will make the decision to repair the safe in-home, at the factory, or replace the safe altogether. If possible, the safe will be repaired locally. If the safe is to be repaired at the factory or replaced, Rhino Metals will, at its expense, have the safe opened, if required, and will pay for the freight back to the factory. Purchaser must package and palletize the safe and make the safe available for a curb side pickup at their expense. The Warranty does not cover any costs for removal or installation of the safe or its contents. Personal property in the safe is not covered by the Warranty.

The obligation of Rhino Metals under this Warranty is contingent upon proper use, installation, and maintenance of the safe and shall not apply to safes or safe parts which have been neglected, misused, or exposed to extreme or unusual environments. Failure to anchor the safe using factory pre-drilled holes voids this warranty. Any modifying or tampering with the safe which alters or affects the safe’s use or operation voids the warranty.

Without limit, this Warranty specifically excludes any liability for defects or damage caused or increased by the use of unauthorized parts. Upon purchase, the Purchaser must promptly notify Rhino Metals of any defects. The Purchaser’s remedies are solely limited to replacing parts or repair and are at the discretion of Rhino Metals. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Locks and electronic keypads carry a five year warranty for labor and parts. The warranty does not cover forgotten or lost combinations, lost keys, dead or weak batteries, or improper opening procedures. Lights and electrical components carry a one year warranty. Paint or powder coat finish and interior are warranted for one year based on proper care and environment.

This Warranty is given in place of all other warranties and assurances, whether expressed or implied, including but not limited to matters of merchantability, quality, or fitness for purpose. Rhino Metals accepts no liability under any circumstances whatsoever, for any incidental or consequential damage or loss suffered by anyone as a result of using or being unable to use the safe.